TERMS AND CONDITIONS

Effective Date: 10 October 2025
Last Updated: 21 May 2026

By accessing or using https://kitchinsider.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”) and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Site.

Your statutory rights: Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Use Licence

Permission is granted to temporarily download one copy of the materials on Kitchinsider’s website for personal, non-commercial, transitory viewing only. This is the grant of a licence, not a transfer of title. Under this licence, you may not:

Modify or copy the materials
Use the materials for any commercial purpose or public display
Attempt to reverse engineer any software on the Site
Remove any copyright or proprietary notations from the materials
Transfer the materials to another person or “mirror” them on another server

Kitchinsider may terminate this licence at any time if you violate any of these restrictions. Upon termination, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Disclaimer

All materials on Kitchinsider’s website are provided “as is.” Kitchinsider makes no warranties, express or implied, and hereby disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Kitchinsider does not warrant or make any representations regarding the accuracy, reliability, or completeness of the content on the Site or any sites linked to it.

Limitations

In no event shall Kitchinsider or its suppliers be liable for any damages arising from the use or inability to use the materials on the Site, even if Kitchinsider or an authorised representative has been notified of the possibility of such damages. Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages, so these limitations may not apply to you.

Revisions and Errata

The materials appearing on Kitchinsider’s website may include technical, typographical, or photographic errors. Kitchinsider does not warrant that any of the materials are accurate, complete, or current. Kitchinsider may make changes to the materials at any time without notice but does not make any commitment to update them.

Links

Kitchinsider has not reviewed all of the sites linked to its website and is not responsible for their contents. The inclusion of any link does not imply endorsement, approval, or affiliation by Kitchinsider. Use of any linked website is at your own risk.

Site Terms of Use Modifications

Kitchinsider may revise these Terms of Service at any time without prior notice. By using this website, you agree to be bound by the most current version of these Terms.

Your Privacy

Please read our Privacy Policy.

Consultation Services

The following terms apply specifically to the paid 1-hour kitchen design consultation service offered through this Site (“Consultation”). By purchasing a Consultation, you agree to these terms in addition to the general Terms of Service above.

Nature of the service

The Consultation is an advisory service. Michael Reeve will review the plans, photographs, measurements, and questions you submit in advance, and provide guidance during a one-hour video call.

The Consultation is not a full kitchen design service, project management service, architectural service, or structural or planning consultancy. Michael is not able to:

Provide new detailed floor plans or 3D renders
Offer ongoing project support beyond the session(s) booked
Carry out in-person site visits
Act as your designer, project manager, or agent in dealings with any third party

Basis of advice

All guidance provided during the Consultation is based solely on the information, plans, and materials you provide. The accuracy and usefulness of that guidance depends on the completeness and accuracy of what you share. Michael accepts no responsibility for outcomes arising from incomplete, inaccurate, or misleading information provided by you.

Your right to cancel — Consumer Contracts Regulations 2013

As a consumer purchasing a service online, you ordinarily have a statutory right to cancel within 14 days of purchase (the “cooling-off period”) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, when you select a consultation date and time, you are expressly requesting that we begin performing the service. By confirming your booking, you acknowledge and agree that:

You are requesting that performance of the service begins within the 14-day cancellation period
Once the consultation has been fully performed (i.e., the call has taken place), you lose your right to cancel under the Consumer Contracts Regulations 2013
If you cancel after Michael has begun preparation for your call but before the call has taken place, we reserve the right to charge a reasonable fee reflecting the preparatory work already carried out, proportionate to the full price of the service

If you wish to cancel before any preparation has begun, please contact us as soon as possible at info@kitchinsider.com.

Cancellation and rescheduling

You may reschedule your Consultation up to 48 hours before your booked time at no charge, using the link provided in your confirmation email. Cancellations made with less than 48 hours’ notice are non-refundable, subject to your statutory rights described above. If Michael needs to cancel or reschedule your Consultation for any reason, you will be offered an alternative date and time or a full refund.

Payment

Payment is required at the time of booking and is processed securely by Stripe. Kitchinsider does not store your payment card details. All prices shown are in GBP (£). Kitchinsider is not currently VAT registered; the price stated is the total price payable with no VAT to add.

Limitation of liability

Final design decisions, purchasing decisions, and installation outcomes rest entirely with you and your chosen suppliers, designers, and tradespeople. Michael cannot accept responsibility for any loss, cost, or damage arising from decisions made following the Consultation, whether or not those decisions were informed by advice given during the session.

In any event, our total liability to you in connection with the Consultation shall not exceed the amount you paid for that session.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Complaints

If you have a complaint about the Consultation service, please contact us in the first instance at info@kitchinsider.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

Delivery

All Consultations are conducted online by video call only. No in-person visits are offered or implied.

Governing law

These Consultation terms, and any dispute arising from the Consultation service, are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any such dispute. Nothing in this clause affects your rights as a consumer to bring proceedings in the courts of the country in which you are resident.

Binding Arbitration (“Arbitration Agreement”)

Note: The arbitration provisions below relate to your use of this website and are required by our advertising partner, Raptive. They apply to website-related disputes only and do not apply to disputes arising from the Consultation service, which are governed separately under the Consultation Services section above. These provisions are also subject to your non-excludable rights under applicable consumer protection law.

a. Applicability of Arbitration Agreement

You agree that any dispute or claim against us, or our vendors or service providers (collectively, “We” or “Us”), related in any way to your access or use of this website, to these Terms, or to any aspect of your relationship with Us, will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or We may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). You agree that you must commence any arbitration or other claim within one (1) year after the dispute arises; otherwise, the claim is permanently barred. This Arbitration Agreement will apply, without limitation, to all claims that arose or were asserted before the effective date of these Terms or any prior version of this Arbitration Agreement.

You agree in advance that you will not participate in or seek to recover monetary or other relief in any lawsuit filed against Us, alleging class, collective, and/or representative claims on your behalf. Instead, by agreeing to arbitration, you may bring your claims against any of Us in an individual arbitration proceeding (except for any Batch Arbitration, as described below). You acknowledge that you have been advised that you may consult with an attorney in deciding whether to accept these Terms, including this Arbitration Agreement.

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Process

To begin a claim, you must first send a letter describing your claim in detail — including your name and contact information, your legal claim, the specific facts giving rise to your claim, and the requested relief — to info@kitchinsider.com. You and We agree to attempt in good faith to negotiate an informal resolution. If a resolution is not reached within thirty (30) days, you may commence an arbitration action. The arbitration will be conducted by JAMS. Disputes under $250,000 will be subject to JAMS Streamlined Arbitration Rules; all other claims will be subject to JAMS Comprehensive Arbitration Rules. If JAMS is not available, the parties will select an alternative arbitral forum.

c. Fees

If the arbitrator finds that you cannot afford to pay JAMS’s fees and you cannot obtain a waiver, we will pay them for you. If the arbitrator determines the claims are frivolous, you agree to pay our attorneys’ fees and costs to the extent permitted by applicable law.

d. Authority of Arbitrator

The arbitrator will have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law. The arbitrator’s award is final and binding.

e. Waiver of Jury Trial

You and We hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or jury. All claims and disputes will be resolved by arbitration under this Arbitration Agreement, except as specified in Section (a) above.

f. Waiver of Class or Consolidated Actions

All claims and disputes within the scope of this Arbitration Agreement must be arbitrated on an individual basis. Claims of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user. If this subparagraph is deemed invalid or unenforceable, neither party is entitled to arbitration and claims will be resolved in court.

g. Batch Arbitration

Where fifty (50) or more individual requests for arbitration of a similar nature are filed within a thirty (30) day period, JAMS will administer all such demands on a collective basis as a single consolidated arbitration before a single arbitrator. The arbitrator may group demands into groups of not fewer than twenty (20) matters as deemed practicable. This provision does not authorise class or collective arbitration outside of these circumstances.

h. Severability

If any part of this Arbitration Agreement is found to be invalid or unenforceable, that part will be severed and the remainder will continue in full force and effect.

i. Survival

This Arbitration Agreement will survive the termination of your relationship with Us.

j. Modification

If We make any future material change to this Arbitration Agreement, it will not apply to any individual claim for which you had already provided notice to Us.

Consent to Data Collection

These Terms of Service incorporate our Privacy Policy, which discloses how we, our vendors, and our service providers collect and use data when you use the Site. You hereby consent to the collection and use of data by us, our vendors, and our service providers as described in the Privacy Policy. You can revoke this consent at any time by following the opt-out instructions in the Privacy Policy or clicking the provided links on the Site.

Limitations on Liability

The limitations set out in this section apply to your use of the website and its content. Liability in connection with the Consultation service is governed separately under the Consultation Services section above.

YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OR OUR VENDORS OR SERVICE PROVIDERS (COLLECTIVELY, “WE” OR “US”), SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ANY OF US EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID OR PAYABLE TO RAPTIVE BY YOU FOR THE WEBSITE DURING THE SIX-MONTH PERIOD PRIOR TO THE ACT, OMISSION, OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE, AND WHETHER OR NOT THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

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